The questions people actually ask

This is the objection that stops most people, so it is worth answering properly.

A documented billing error is routine accounts work. Carriers have teams whose job is handling exactly these queries, and they process them daily. You are not accusing anyone of anything — you are pointing at a rate on their own table that does not match the agreement both parties signed.

Most findings are settled quietly as a credit on your next invoice. Nothing is ever sent to a carrier without your approval, and if you would rather keep all carrier contact in-house, we hand you the dispute packs and you run it yourself.

Nothing up front, nothing monthly, and nothing if we find nothing. Our fee is 30% of money actually recovered, invoiced only once the credit or refund has reached you — not when a claim is lodged, and not when one is approved.

Where an audit also fixes a wrong rate going forward, we charge nothing at all on that ongoing saving, which over a year is often worth more than the recovery.

Then you are in a small minority, and a free review either confirms your process works — which almost no business can say with evidence — or finds what slipped through.

The checks that catch the most money are the ones almost nobody does manually: every charge against every clause of the rate agreement, and every billed weight against the delivery record. Not because teams are careless, but because doing it by hand for thousands of lines a month is not realistic.

About ten minutes for the first batch, and less after that.

Month one carries all the setup — loading your contracted rates, learning how your carriers format their references, mapping their invoice columns. Every batch after that runs against the same contract automatically, so your part is forwarding an email.

Most carriers will also email invoices to a second address on request. Add us and the batch arrives without anyone at your end doing anything at all.

No. There is no software, no login, no portal and no integration. You send whatever format your carrier already gives you — PDFs, scans, photographs, spreadsheet exports — and that is what we work from.

There is nothing to reformat, no template to fill in and no data to re-key.

Your invoices, rates and contracts are used to audit your freight and nothing else. They are never shared with your carriers except as evidence attached to a claim you have already approved.

A written confidentiality clause covers your commercial terms before you send anything, and if your business requires a standalone NDA instead, that is fine.

Then you owe nothing. We are paid on recovery, not on findings — a claim that is lodged and rejected costs you exactly zero.

It is also why a finding only reaches your report when the arithmetic proves it from documents in hand. Anything we cannot stand behind never becomes a claim, because one that falls over wastes your time and our credibility at once.

There is no minimum. We audit whatever you send, and there is no volume you need to hit before it is worth asking.

More freight generally means more charge lines and more to find, but the errors themselves are not proportional to size — a single wrong rate on a lane you use every week is worth the same whether you ship ten loads a day or two hundred.

The only way to know what is in yours is to send a month. It costs nothing, and we will tell you straight whether there is enough there to be worth continuing.

No term, no notice period, no minimum volume and no obligation to send a second batch. Send one month, see what comes back, decide from there. Skip a month and nothing breaks.

Yes, and that is usually where the largest single recovery sits, because the errors have been compounding unnoticed for months. We identify what was overcharged and help you put a reclaiming process in place with each carrier.

Alternatively we can audit consignments going forward, so errors are caught before payment rather than clawed back afterwards. Less friction with your carriers, slower to show a headline number.